1. What types of products do you sell?
We focus on women’s clothing, primarily offering a series of dresses, jumpsuits, and rompers designed for everyday wear and work-friendly occasions.
2. How long does it take to process my order?
After your payment is confirmed, orders are typically processed and prepared for shipment within 2 to 4 business days.
3. Which regions do you ship to?
We currently ship only within the contiguous United States. We do not ship to H.K. territories or international destinations at this time.
4. Which carriers do you use?
We work with major carriers, including FedEx, DHL, and UPS. The system automatically selects an appropriate carrier based on the shipping address and logistics conditions.
5. How long is the shipping time?
Once your order has been shipped, the estimated shipping time is 5 to 13 business days. The total delivery time (order processing plus shipping) is usually around 7 to 17 business days.
6. How is the shipping cost calculated?
We charge a flat shipping fee of USD $12 per order. Orders with a value of USD $99 or more qualify for free shipping within the contiguous United States.
7. How can I track my order?
You can track your package using the tracking number sent to you by email after your order has been shipped. The tracking link or number will allow you to view the latest shipping status through the carrier’s tracking system.
8. Can there be shipping delays?
In some cases, delays may occur due to factors such as carrier network issues, high-volume shipping periods, weather conditions, or other logistics-related reasons. We will provide updates when possible, but the actual transit time is ultimately determined by the carrier.
9. Can I change my shipping address after placing an order?
Once an order has entered the processing stage, the shipping address generally cannot be changed. Please carefully check your address details before submitting your order to avoid delivery issues.
10. What payment methods do you accept?
We currently only accept PayPal as our payment method. All transactions are processed securely through PayPal’s encrypted payment system; we do not store or access your card or bank information.
11. What currency are transactions processed in?
All prices displayed on our website and all transactions at checkout are processed in United States Dollars (USD). If your funding source uses another currency, PayPal may convert it to USD in accordance with its own exchange rate and fee policy.
12. How can I cancel my order?
If your order has not yet entered the processing or shipping stage, you may request a cancellation by emailing us at [email protected]. Once an order has been shipped or a tracking number has been generated, it can no longer be cancelled. In that case, you may follow our refund process after you receive the package.
13. How do I request a return and refund?
You may request a return within a defined period after receiving your order, subject to the conditions in our policy. For full details on how to submit a return request, please refer to our Refund Policy.
14. Who is responsible for the return shipping cost?
For approved returns, we cover the return shipping cost, regardless of the reason for the return. You will be asked to prepare the return package and use a trackable shipping method, in line with the instructions in our return process.
15. How long does it take to receive my refund?
After we receive and verify the returned item in line with our policy, your refund will be processed within 5 business days back to your original payment method.
16. How do I request an exchange?
If you would like to exchange an item and it meets the eligibility requirements, you can contact us by email to request an exchange. Detailed terms and procedures are outlined in our Exchange Policy.
17. In which situations might a return or exchange not be approved?
A return or exchange may not be approved in situations such as:
- The request is submitted outside the applicable time frame.
- The item is severely worn, damaged, stained, has odors, or is otherwise not suitable for resale.
- The package is sent back without prior authorization and cannot be matched to a valid request.
- Multiple unreasonable or excessive requests are made for the same order.
18. What condition should items be in to be eligible for return or exchange?
Items should be in new or lightly used condition, with all accessories complete, and without obvious signs of heavy wear, damage, stains, or odors. Items that do not meet these basic conditions may not be eligible for return or exchange.
Company Details
Company Name: Hong Kong McCormack Trading Limited
Address: NITI, 3/F,GOOD HARVEST CENTRE,33 ON CHUEN STREET,Fanling Hong Kong
Email: [email protected]
Phone: +852 47594018
Service Hours: Monday–Friday, 8:00 AM – 6:00 PM (GMT-5 / GMT-4)
Response Time: We will reply to all email inquiries within 24 hours.